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 I forgot my password and/or username. What should I do?
If you can't remember your password or username, simply click the reminder link in the login screen, enter in the email address you registered, and an automatic email will be sent to you right away.
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How do I change my Avatar from female/male or update other personal details?
Send us an email with your username from the email address that you registered with us to support@Bondwin.com and we will gladly change it for you.
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How can I switch between Real Money and Play Money modes?
Click the long oval button at the bottom of the Game Lobby screen which lets you switch back and forth between real and play money modes.
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How can I join a game?
After deciding whether you want to play for play money or real money, you can also select from the game tree on the left in the Game Lobby which lets you to navigate between the different game rooms. You can also use the tabs above the tree to hide or show specific game rooms.
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How many games can I play simultaneously?
You can play 3 of each type of game simultaneously (poker, casino, blackjack, backgammon) and an unlimited amount of tournament games.
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Can I have more than one account?
No. We only allow one account per person.
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Who can I contact to get help?
Bondwin.com offers support 24/7. To contact us, write to support@Bondwin.com.
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What should I do if someone uses offensive language in the chat?
We take reports of abuse very seriously and are constantly monitoring the system to keep out any offensive behavior. Send emails regarding abuse to support@Bondwin.com.
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What happens if a dispute arises?
If any dispute should arise, contact our support team for a quick settlement. Be sure to include the game number when possible, as well as date/time and opponent name(s). Our support team will provide you with the most equitable solution, including, if necessary, refunds, as deemed appropriate by our support team, based on our records and any records/details you will send us.
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How do I start to download the software?
Click the Download Button and follow the instructions that appear on your screen. For step-by-step instructions on downloading and installing the Bondwin.com software, click Getting Started.
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How long does the download and installation process take?
Depending on your connection, download time is between ten seconds and ten minutes. Installation takes an additional 2 minutes.
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What are the minimum system requirements for my computer?
The minimum system requirements needed to run the Bondwin.com software are:
Windows NT, 2000, or XP.
400MHz Pentium or faster CPU with at least 64MB of RAM
Minimum screen resolution 800 x 600 pixels with 256 colors.
20MB of free disk space.
Most computers purchased within the past 7 years will meet these requirements. At the moment we do not support non-Windows platforms. We do support Windows Vista.
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How do I uninstall the Bondwin.com software?
Click Start > Programs > Bondwin > Uninstall.
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Please visit our Real Money page for detailed information about playing for real money, types of accounts, the cashier and deposits/withdrawals.
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How do I get my $44 Free Money Bonus?
For more information and the terms and conditions of our bonuses, click here.
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What will show up on my credit card bill if I deposit by credit card?
Your credit card bill will show payment to or credit by JD Lucky Skill Ltd.
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What is a rake?
”Rake" is the commission paid to Bondwin.com for each real money game. For more details about the rake, click here.
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Is it legal to play online for money on this site from my jurisdiction?
We recommend you check with your local authorities before you play. If skill-gaming or gaming is not legal in your region, we will not be held responsible for any damages you incur. We urge you to verify the legality in your region or country before you make your first deposit. We currently DO NOT accept deposits from USA and Turkish residents.
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How do I play a backgammon game?
After downloading and installing the Bondwin software, double click the icon on your desktop. In the lobby, select a room from the Game Tree and double-click the name of the opponent with whom you wish to play from the list in the center of the screen. If you want to be assigned randomly, just click Auto-Select Player, and you'll be matched up
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How do I offer a double/use the doubling cube?
In order to double, you will need to select Manual Roll in your options menu by clicking the checkbox or by pressing F1. You may only double before you have rolled the dice. You can offer a double by either clicking the Double button on the bottom right-hand side of the screen or by clicking on the doubling cube itself. You may not double when the game has reached its stake limit. For example, if you played a game at 5/20, you would only be able to double once during the game (and your opponent once). When the first throw of the game is a double, the game begins with the cube automatically doubled.
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How much time do I have to complete all of my moves?
Each player has a period of 10 minutes in which he has to complete his/her total moves. If a player does not complete his/her moves in 10 minutes, they forfeit the game.
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What does the "resign" feature do?
You may resign in order to shorten the game when you are losing, especially if you feel you can already predict the outcome. In addition, if you are concerned that the other player may gammon or backgammon you, you can try to resign for a single to avoid the gammon or backgammon. Your opponent may reject a resignation unless it is for a backgammon or the complete match.
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What happens if I am in the middle of a backgammon game and my Internet connection fails?
If you are disconnected, log back on and continue playing as quickly as you can. You will have 90 seconds to reconnect. If you do not reconnect in time, in a single game, your opponent will win with a Gammon. If you do not log back in time while in match play, your opponent will receive twice as many points as the value of the doubling cube. If you experience disconnection problems frequently, contact your Internet Service Provider to examine the best way to prevent being disconnected. Should the Bondwin server disconnect you, your account will be returned to its pre-game state. Since we operate several backup servers at all times, this has a very rare chance of happening.
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What is HyperBackgammon?
HyperBackgammon is a special super-fast, super-fun version of backgammon offered by Bondwin. It's played exactly like regular backgammon, but with only 3 pieces for each side. As a result, the strategy is different and the game is faster, for a welcome change that backgammon players will love! Click here to learn more.
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How do I join a Poker game?
The Poker branch will appear in the Tree on the left side of the Game Lobby. Click the room you wish to enter (according to your preferred Stake/Limit), select the table you want to enter from the list, and then double-click
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How much time do I have to make a move?
For Posting Small/Big Blinds you have 15 seconds. In the last 5 seconds a timer will appear accompanied by warning sounds. For any other move you have 30 seconds, and the timer will appear in the last 10 seconds.
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What is the difference between fixed limit and no limit poker?
In limit hold'em, bets and raises during the first two rounds of betting are equivalent to the amount of the stake/big blind. In the next two rounds of betting, bets and raises are equivalent to twice the stake/big blind. In no-limit hold 'em, players can bet or raise any amount over the minimum raise, and even bet up to all of their chips, ( All-In).
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What happens if I am in the middle of a poker game and my Internet connection fails?
You have 60 seconds to reconnect. Otherwise, your bet will be folded and your status will change to “Sit Out” for 20 minutes. If within these 20 minutes you successfully reconnect you will automatically be back at the table. If not, after 20 minutes your session will be terminated completely.
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How do I join a BlackJack game?
The BlackJack game branch will appear in the Tree on the left side in the Game Lobby. Click the room you wish to enter (according to your preferred Stake/Limit), select the table you want to enter from the list in the middle and then double-click it.
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How much time do I have to place a bet?
You have 30 seconds to place a bet; otherwise you will automatically go into Sit Out mode.
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For how long can I be seated at a table in Sit Out mode?
You can be seated at a table in Sit Out mode for 10 minutes, after which you are automatically removed from the table.
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What happens if I am in the middle of a BlackJack game and my Internet connection fails?
If you disconnect, your hand will automatically be played out for you. When you reconnect, you will need to rejoin the table by entering the room and again clicking on Seat Open.
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How do I open a Casino Game?
Select the Casino tab in the Main Game Lobby. You will notice that the navigation interface is a bit different than the other table games in that there is a graphic pop-up list and a preview pictureof how the actual table or slot looks instead of the usual game room/ table list. Select your desired game from the pop up list.
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How do I know how much I get paid for each bet in the slot game?
In each slot game there is a payout table which explains the payout for that particular slot game.
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What is the difference between the Casino games and the regular table games?
All the casino games are single player games and the other games such as Backgammon, Poker and Blackjack are multi-player games
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Can I play Casino games while playing in other rooms or tournaments?
Yes, you can. Many of our players play in different types of games simultaneously., or While waiting for their turn in a tournament, they pass the time in a slot machine or other favorite game. All of the games are in Bondwin are connected to the same wallet in the cashier.
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